Money Back Guarantee

100% Money Back Guarantee

We realise that choosing the right training and the right Training Provider is not easy; just simply search for a training course phrase online and you will receive thousands of pages of search results.

But here at Infero Training we always strive to make it as easy as possible for our clients - we offer promptness, expertise and commitment to help you make the right, within budget and timely training choice for yourself or your staff.

With this in mind, we are continuously working hard to improve our services, to provide you with comprehensive courses and to deliver the best value for money every single time. We do everything possible to ensure that you have a great learning experience and that you leave our training with improved skills and some great new ideas and knowledge that you can apply at work or in your every day use of IT applications.

So to ensure constant development of our services after every course, all our attendees have the opportunity to rate our training and provide detailed feedback on their experience at Infero Training. And to let the numbers speak for themselves, we must tell you that the feedback we have received for the past 5 years is consistently high - 97% of delegates attending Infero Training would further recommend our courses!

Not yet convinced to choosing us? Maybe a 100% Money Back Guarantee will.

We are aware that the greatest fear of most people when they book a training course is that they will spend their valuable time and money attending the course and not learn anything useful. But we are confident that if you book a course with us you will not regret your choice. We are so confident in our ability to deliver reliable, effective training services that we now offer a full refund of your money if you are not happy with the course you have attended.

How Does the Refund Work?

If you are not fully satisfied with the training, just inform your course trainer within the first 3 hours of starting a course and we will arrange a full refund of your course fee. Alternatively, we can give you a course you may like to take with us for FREE. So you have absolutely nothing to loose when choosing Infero Training!

Our Clients

X clients choose to train with Infero

Testimonials

The company brought in 365 and sent me on a course. At first I thought it would be a waste, however, the things I have learnt have helped me day to day and I don\'t know what I\'d do without the knowledge from the course.

Elisabeth Scott

I chose Infero training due to a recommendation from a colleague. The course booking process was easy and straight forward. I chose to do an MS Access course which was on a 1-2-1 basis with the trainer. The 1-2-1 method of training suited me as this meant the course ran at a speed that I was comfortable with. Upon returning to work, I had used my newly gained skills to create databases for the logging of our equipment, this wouldn\'t have be possible without the training at Infero.
The whole experience of using and attending Infero Training has meant that I have placed two of my staff on MS Office courses and I plan to send more staff MS Office training in 2014.

Mark Meade

(Divisional Service Manager) from Vaillant Group

Prior to Adobe Photoshop CS6 course I had no formal training in such an area but I had some knowledge and understanding of the program and the expectations of what I would be learning. I was greeted with an informal atmosphere which put me at ease as I was apprehensive. All of the resources were available and in depth and I was able to learn in a personalised environment. The trainer was relaxed and clearly knowledgeable and constantly used positive feedback and reinforcement to check my learning.
I thoroughly enjoyed the course and amazed myself at how easily I picked up the software; which is testament to the trainer and his skills at imparting his knowledge. The trainer also gave me advice on further study and recommendations as to my level.
A great relaxed working environment. If I had the opportunity I would definitely use Infero Training again.

Rachel

(Sign Language Interpreter in FE/HE)

The Team Leader course at Infero is brilliant! I sent 4 of our new Team Leaders along to the course in Slough. They had next to no leadership experience and had all only been in the role for less than 6 weeks. I asked Adam about a thousand questions before I booked as we were working with a limited budget and wanted to ensure the training was suitable. He was brilliant and didn’t lose patience with me!
What has impressed me the most is that those I sent have returned with improved confidence. Previously I had concerns that they were not attacking issues with their team members head on. They are now much more efficient and effective when dealing with the day to day challenges of team leading. They are now developing into leaders and I think this course had a big part to play. Thank you Infero!

Jennifer Burton

Thank you for a great training course today. I really enjoyed it and thought you would like to know my emails are all flagged in colours!!!!

Angela Richardson

Range Communications

I attended the time management 2 day course at Infero Training as I have just taken over a different department at work. This is stressful at the best of times but I was struggling to stay on top of things. The main thing I wanted to achieve was to allocate my energy more effectively and create a more efficient department.
I was amazed at the depth this course goes into. I must admit I hadn’t truly analysed why time was being misspent before I just knew that it was. By the end of this course I had a much more thorough understanding of my own working habits and how to change them. The trainer was brilliant and made the course fun and engaging. I am implementing what I learned on the course at work and have just created an action plan! Brilliant and well worth the money.

Jeremy Gossard

I sent myself and 10 of my staff onto the Infero Training Customer Service course (an even mix between shop floor and backroom staff selling Kitchen Interiors). We are a small business so it is essential that our service is of the highest quality every time. The day was very fun and interactive but I could see that my staff were learning a lot also (as was I). We covered topics I hadn’t thought of before and it opened my eyes as to how we could better engage our customers.
Since training I have seen a marked improvement from our staff, both those that greet the public face-to-face but also in our phone calls and e-mails. Customers are definitely more receptive and was have even seen an increase in sales! I would recommend Infero Training’s Customer Service course to anyone looking to take their staff from good to great.

Mark Woan

I attended the “Effective Presentation” course in Manchester as preparation for my workplaces annual conference. It was my first time presenting to so many people (over 100) and naturally I was terrified! I’d given presentations to smaller groups (under 10) and had always been struck with anxiety before speaking. I am confident in almost all areas of life but public speaking is an area I have always felt very nervous about.
The course not only helped me to deliver the presentation with clarity and coherence (something my previous presentations had been severely lacking) but taught me to feel confident and in control whilst delivering. The trainer was extremely helpful and could tell that I wasn’t particularly confident in speaking in front of the group at first. He worked with me throughout the day and by the end I felt much more in control and natural. The trainer also gave me some specific advice with regards to presenting in front of larger crowds. The day came round and I would be lying if I said there weren’t nerves but I took to the stage. Remembering everything the trainer had taught me the presentation began and I…… actually enjoyed it! I got a huge round of applause at the end and I lost count of how many people congratulated me for it. I really can’t recommend this course enough. Brilliant!

Karen Sharpe

I sent four of my call centre staff on the communication course because I wanted to expand their role within the company. They had very little contact with non-call centre staff prior to attending the course and I wanted them to feel comfortable communicating with more senior staff whilst also, improving interactions with customers over the phone. Booking the course was very easy, the staff were helpful. The training day was a huge success from our point of view. The delegates had been a little reluctant to go on the course initially as they were unsure they would learn anything. After they commented that they were pleasantly surprised and loved the trainer’s enthusiasm and expertise. Much recommended.

Colin Rashford

Infero Training has supported Alight Design Agency team with Prince 2 Training, cover all aspects of the project management methodology, so that our entire team understands clearly the process and their part within it.
The outcome of this has been simply breathtaking, a true transformation in how well and how quickly projects are being delivered, clients are happier than ever with the clarity we deliver to them and our projects always run smoothly, it is an impressive system I strongly recommend both to an individual wanting to improve their project management but also to any Manager wanting to improve and streamline their project management team.

Peter O' Brien

(Managing Director) from Alight Design Agency

The Visio course had a good pace, we covered everything I needed and more. I feel it was very worth the time I invested in being out of the business for one day for the knowledge I acquired. The trainer was great; very patient and approachable.

Louis Cox

I have recently changed my job and I needed to ensure I could maximise how I was using all functions in Word/Outlook.
The course with Infero was easy to book and supplied you with all the information on the course before the day. As I had never heard of Infero I was slightly concerned about the course and how it would be projected, however I have to say the courses I have attended have been fantastic, the course can go as fast or as slow as you want it to and there are plenty of activities during the course.
The course tutor was very helpful and made you feel at ease. Once the course has finished the tutor is available by email if you need any refreshing. I have already booked myself onto a further course.

Julie Smith

(Assistant Commissioning Accountant) from NHS Nottingham City CCG

I am self-employed and my primary reason for taking the course was to put myself in a better position when negotiating contracts. I was very impressed with the trainer’s knowledge and approach. The day was far more fun and enjoyable than I had expected and I learned things that I can put into practice immediately.

Henry Sherwood

(Self-Employed)

I have recently changed my job and I needed to ensure I could maximise how I was using all functions in Word/Outlook
The course with Infero was easy to book and supplied you with all the information on the course before the day. As I had never heard of Infero I was slightly concerned about the course and how it would be projected, however, I have to say the courses I have attended have been fantastic, the course can go as fast or as slow as you want it to and there are plenty of activities during the course.
The course tutor was very helpful and made you feel at ease. Once the course has finished the tutor is available by email if you need any refreshing. I have already booked myself onto a further course.

Julie Smith

(Assistant Commissioning Accountant) from NHS Nottingham City CCG

I thoroughly enjoyed the MS PowerPoint course, hosted by Infero. Samer is an excellent tutor and made what was new territory to me, interesting, understandable and fun. We progressed through the training at a comfortable pace and Samer took great care to answer my questions and dispelled any uncertainty before proceeding.
It was clear that Samer has wealth of experience and knowledge and he delivered an extremely high quality presentation which was consistently engaging. He taught me how to undertake lots of new tasks that I can apply to my job role and improve the way I work. He was also able to shed light on tasks that have always been somewhat of a ‘question mark’ to me, like opening a door!
I have happily recommended Infero to my colleagues and look forward to doing another course in the near future.

Stephanie Crawford

Sygnature Discovery

The PowerPoint course that I undertook more than exceeded my expectations, I don\'t use PowerPoint on a day to day basis but wanted to get an overview on how I could get the most out of it for when I need it.
My trainer Suada was patient and understanding and she explained everything in an easy to understand format.

Gerard Cahill

Capital One

Having had no previous training on Microsoft office, I personally felt the need to enhance my (basic) skills and knowledge by enrolling on a course that would cater for my specific needs so that I could utilise these systems more effectively in the workplace.
The course offerings were perfect, as I was able to choose which level I felt I needed to attend (i.e. beginner, intermediate, advanced etc). Suada offered some very useful advice in deciding which course was most appropriate for me having established what level I was currently working to. Due to the sessions being on a 1-2-1 basis with just myself and the trainer Huseyn, the course was run at my pace, which was ideal as I did not feel there was any rush to cover the agenda in the allotted time. The workbooks were/are excellent as they explained every step clearly, which was complimented by the trainers contribution. The powerpoint slides also clearly illustrated the discussion points we were covering which aided me whilst completing the exercises. I found Huseyn to be very friendly, approachable and supportive on all three occasions I spent with him. Although I have not yet had much of an opportunity in utilising my new skills and knowledge on the systems, they will come in very handy when we will finally be upgraded to Microsoft Office 2007 later in the year.
I thoroughly enjoyed the courses and would certainly recommend Infero should the need arise in the future.

Darren Carlin

(Operations Training Officer) from TNT UK

I attended this course with very little prior Knowledge of Publisher. Booking was straight forward and simple. The trainer Patrick was exceptionally patient and thorough in his approach. I now feel confident using Publisher in my new job. I can’t recommend Infero Training enough.

Kevon Lamar

We used Infero Training for our Sharepoint training (Site User) course. Most people attending the training had little or no experience using Sharepoint. I myself had no experience with it. They were very helpful in booking the course. Our in house training wasn’t comprehensive enough so we wanted to outsource to someone with expertise. Infero certainly provided this. Very clear and engaging throughout. The trainer was able to answer questions and give specific examples of how Sharepoint could help us to organise ourselves more efficiently. I would recommend Infero for this training.

Jessica Madison

The sales training with Infero went way above my expectations. Having recently changed career, I needed a more solid understanding of rapport building, objection handling and closing sales. The course gave me this and much more. The training was delivered in a professional but enjoyable way. Much recommended.

Mick O’Leary

(Self-Employed)

I run a small business that relies on excellent customer service. I felt that our telephone communication with customers was lacking professionalism as many of my staff had little phone experience. I have had glowing reviews of the training day. I have noticed a marked improvement in both answering and handling of calls. Thoroughly recommended.

Mark Ward

Why Choose Us

No obligation. No hassle. We deliver what we promise.

Top FAQs about Infero

How do I know which Excel level is right for me?

We offer quick and free Excel assessment which you can find “here”. It would tell you your Excel level, as well as recommend courses you may take. You may also go by course pre-requisites section on each course page.

Will I receive a certificate upon completion?

Yes, all of our courses come with certificate of completion. After you finish the course, we will send you your certificate through e-mail in 2-3 working days.

Can I ask questions or seek clarification during the course?

Of course, we pride ourselves in interactive and hands-on courses, so questions are welcome and encouraged during the course.

Is there ongoing support after completing the Excel course?

Yes, after the course we provide a variety of post-course support documents so you may revisit the content in your own time, as well as providing 12 months support via e-mail.

How experienced are your tutors?

Our company prides itself on quality of our courses, and that would not be possible with exceptional trainers! We employ tutors with both practical and teaching experiences, making sure they have specialist knowledge. We are happy to provide references and their profiles on demand.

Do I need any equipment for the Live Virtual courses?

For Microsoft Office courses you would need a computer with full version of the software you are training in. We also strongly recommend having access to a second screen for the training. This will allow you to do the exercises on your primary laptop or computer and see the virtual whiteboard on a secondary device. That device can be anything from a separate computer screen, to something like a tablet or phone.

Faye Samuda

2022-06-09

We (Junkyard Golf) did the Beginner Excel course with Martin and he was amazing. I had little to no knowledge of Excel and I’m not creating my own sheets and formulas to help with my day to day work. Will definitely be looking to complete the intermediate course. Thanks Martin!

Victoria Tyrer

2022-05-30

Since having my training on the intermediate excel course I have made huge improvements within my role. The training it self was very interactive and simple to follow. I would highly recommend this!

Laura Pirrie

2022-04-28

Loved this Excel training course, learned a lot and have already been able to use my new skills in my day to day role at work. Definitely looking to book onto the more advanced level to further my skills!

Tracey Watson

2022-02-10

I took the Microsoft Excel Programming with VBA 3 day course. I learned a lot from our trainer, Martin. The course was well planned and delivered and I have already started to use what I learned.

Alec W

2021-12-03

Enjoyed the course – learnt a lot. Small class size meant plenty of opportunity for questions but we did overrun slightly.

Roy Jordan

2021-03-11

I attended PRINCE2 Foundation and Practitioner with Suzi in February. I’m really happy with the service I received from start to finish and the course I took was really well presented. I asked to reschedule my date due to child care issues and they were very understanding and accommodating.

aaa slakana

2021-03-10

ABSOLUTE CON! Avoid at all cost! the worst experience i can imagine . i could not attend my course due to unforseen circumstances and i have still not yet recieved a refund 12 months later. like others i have had to get my solicitors involved and no one has yet contacted from Infero Training.

Tom Vize

2021-01-26

Booked onto an Excel VBA course, super friendly and helpful Staff and the Trainer (Martin) was incredibly knowledgeable and helpful. Really recommend – fantastic service.

Money Back Guarantee

100% Money Back Guarantee

We realise that choosing the right training and the right Training Provider is not easy; just simply search for a training course phrase online and you will receive thousands of pages of search results.

Our Clients

Testimonials

Elisabeth Scott

Mark Meade

Rachel

Jennifer Burton

Angela Richardson

Jeremy Gossard

Mark Woan

Karen Sharpe

Colin Rashford

Peter O' Brien

Louis Cox

Julie Smith

Henry Sherwood

Julie Smith

Stephanie Crawford

Gerard Cahill

Darren Carlin

Kevon Lamar

Jessica Madison

Mick O’Leary

Mark Ward

Why Choose Us

Training Options

Free Assessment

Learn By Doing

Post Course Support

100% Money Back

Happy Customers

No obligation. No hassle. We deliver what we promise.

Top FAQs about Infero